FAQs

We’ve compiled some information based on the questions that we are asked most frequently here at Chugg Entertainment; from being a member to undertaking work experience with us.

If you would like information on a topic that isn’t covered here, please send your query to us via the Contact page and we will endeavour to respond to you shortly.

 

 

BECOMING A CHUGG ENTERTAINMENT MEMBER

WHY SHOULD I BECOME A CHUGG ENTERTAINMENT MEMBER?

Becoming a member is a free opportunity to keep up-to-date with information on all things Chugg Entertainment related.

As a Chugg Entertainment member you’ll receive regular communication from us and always be the first with the latest Chugg Entertainment news.

Here are just a few of the great benefits that you’ll receive by coming on board:

  • Announcements about new tours as they happen
  • Announcements about additional shows added by demand or any changes to shows you might have bought tickets for – we want to make sure you are the first to know
  • Pre-sale ticket offers giving you the opportunity to secure your tickets before the general public
  • Ticket giveaways and special promotions

HOW TO BECOME A CHUGG ENTERTAINMENT MEMBER

Becoming a Chugg Entertainment member is easy; just head to our homepage and click on SIGN UP NOW!

You’ll be prompted to provides us with your name, email address, gender, state you live in and DOB. Please also be sure to select you music interests so that we can customise your profile and make sure that you’re always in the loop with the news that matters to you.

To ensure you receive all Chugg Entertainment correspondence please check the email communications box.

Once completed, all that’s left to do is select SAVE CHANGES and your Chugg Entertainment Membership is complete.

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HOW TO CHANGE YOUR DETAILS OR UNSUBSCRIBE

To amend your personal profile or update your music preferences at any time simply visit the SIGN UP page and select to update your details. An email will be sent containing a personlised link directing to you to your profile page. Once you have made all required amendments simply select SAVE CHANGES.

If you’d like to stop receiving communication from Chugg Entertainment you can unsubscribe via the link at the bottom of any Chugg Entertainment eDM you have received previously.

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PRE-SALES

WHAT IS A PRE-SALE AND HOW DOES IT WORK?

A pre-sale is an opportunity to secure tickets to an event before they go on sale to the general public. Please note that a pre-sale is not a preferential seating service, and a selection of tickets throughout the venue are reserved for the general public on-sale.

Pre-sale tickets will generally only be available online during a specific time period, or until the allocation of pre-sale tickets is exhausted. If you are not able to access tickets during the pre-sale period then you will still be able to try again when tickets go on sale to the general public.

In order to have access to Chugg Entertainment pre-sales you must be registered as a Chugg Entertainment member. The pre-sale information will then be sent to you via an email newsletter to the address that appears on your member profile.

HOW DO I FIND OUT ABOUT A PRE-SALE/HOW CAN I ACCESS PRE-SALE TICKETS?

In order to receive pre-sale information for a particular tour, you must be registered as a Chugg Entertainment member by the deadline outlined on the specific tour page of the Chugg Entertainment website. You will then be sent an email newsletter containing the links and/or password required to access the pre-sale.

Please note that pre-sale tickets will only be available during the pre-sale period, or until the allocation of pre-sale tickets has been exhausted. If you are not able to access tickets during the pre-sale period then you will still be able to try again when tickets go on sale to the general public. A selection of tickets throughout the venue is always reserved for the general public on-sale to ensure that everyone has the opportunity to purchase great seats.

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CONTACTING CHUGG ENTERTAINMENT

All queries can be directed through the Contact page of our website and a Chugg Entertainment representative will endeavour to respond to your correspondence as soon as possible.

Mail items should be directed to our postal address:
Chugg Entertainment
PO Box 537
Surry Hills NSW 2010

Please note that we do not accept unsolicited demo materials and cannot be held responsible for any items that are sent to Chugg Entertainment or one of our representatives or affiliates. Unsolicited materials will not be returned to the sender.

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SUPPORT ACTS

If you are an artist or band that is interested in applying to be a support act on a Chugg Entertainment tour or event then please fill out the form on our Contact page and select the ‘Support Act Submissions’ heading from the drop down menu.

Your correspondence should include the following details:

  • Name of the tour you are enquiring about
  • Whether you are interested in the support spot for the national tour or a particular city
  • Links to your act’s official website and/or MySpace page (with audio)
  • Contact details

If a support act has not already been selected your email will be forwarded to one of our tour coordinators for consideration.

Please note that due to the number of submissions that we receive, only successful artists will be contacted.

We do not accept unsolicited demo materials and cannot be held responsible for any items that are sent to Chugg Entertainment or one of our representatives or affiliates. Unsolicited materials will not be returned to the sender.

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WORK EXPERIENCE & INTERNSHIPS

There are a limited number of voluntary work experience placements and internships available in the Chugg Entertainment office for 18+ applicants only.

If you are interested in applying for one of these positions then please contact us using the form on our Contact page and select ‘Work Experience’ as the subject heading from the drop down menu, or send a copy of your resume with a brief cover letter to info@chuggentertainment.com

Please note that due to the level of interest that we receive, only successful applicants will be contacted if and when a position becomes available.

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MEDIA QUERIES & REQUESTS

I WOULD LIKE TO REQUEST A PHOTO PASS TO A CHUGG ENTERTAINMENT EVENT

Chugg Entertainment has little discretion over the photo policy for a given tour and all requests must be approved by the act’s management prior to the performance.

Please send your requests using the form on the Contact page and select ‘Media Requests’ as the subject heading from the drop down menu. Your request will then be forwarded to the relevant publicist or tour coordinator for consideration, and a representative will be in contact if there are any opportunities available.

If you are contacting Chugg Entertainment on behalf of a photo agency then we would appreciate requests being limited to one photographer per tour.

Unfortunately due to the number of requests that we receive, Chugg Entertainment cannot accredit freelance or student photographers.

I WOULD LIKE TO REVIEW A CHUGG ENTERTAINMENT EVENT

Please note that Chugg Entertainment only holds a limited number of tickets for reviewers, and preference will be given to those established media outlets that we have worked with or that have provided coverage in the lead-up to the tour or event.

Please send your requests using the form on the Contact page and select ‘Media Requests’ as the subject heading from the drop down menu. Your request will then be forwarded to the relevant publicist or tour coordinator for consideration, and a representative will be in contact if there are any opportunities available.

If your outlet has supported the event or provided coverage in advance then please feel free to note this, as it will be looked upon favourably when we are short-listing requests.

I WOULD LIKE TO REQUEST AN INTERVIEW WITH AN ARTIST THAT CHUGG ENTERTAINMENT IS TOURING

Interview time with artists is often extremely limited, so while we will endeavour to accommodate all of the requests that we receive, it may not be possible in some instances.

If you would like to request an interview with an artist that Chugg Entertainment is touring then please send your enquiry using the form on the Contact page and select ‘Media Requests’ as the subject heading from the drop down menu. Along with including details on the media outlet, you should also specify whether you are requesting a pre-tour or on-ground interview.

Your request will then be forwarded to the relevant publicist or tour coordinator for consideration, and a representative will be in contact if there are any opportunities available.

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COMPLAINTS & FEEDBACK

Customer feedback is important to us and we are always keen to hear ideas on how events can be improved.

If you wish to make a complaint or offer feedback about a Chugg Entertainment event then please contact us in writing with details. Your correspondence will then be forwarded to the relevant tour personnel or associate for their reference. We may not be able to address all concerns, but will endeavour to respond to complaints where possible.

Please note that if you have a concern on the night of the performance we would advise that you approach a venue staff member immediately to attempt to rectify the situation. There are generally contingencies in place to deal with a wide range of issues, including seating and sound concerns, and they will be best placed to ensure that your concert experience is enjoyable.

Correspondence can be sent to Chugg Entertainment via:

Web:     Please use the form on the Contact page

Email:    info@chuggentertainment.com

Post:     Chugg Entertainment
PO Box 537
Surry Hills NSW 2010